At The Security Bloke, orders placed with us will leave our facility within one business day. Occasionally, due to unforeseen circumstances, an order will take up to three days to ship. If this happens we will be sure to contact you and let you know when your item will ship. Although your item may ship out immediately it may take longer than that to receive your tracking number. Tracking numbers will be sent to you via email as soon as that information becomes available to us. We reserve the right to use any carrier.
• We ship directly from our Melbourne facility.
• We only ship products within Australia.
• Australian domestic shipping by Express Post or Courier.
• We ship upon receipt of your payment.
• Most deliveries are within 3 to 5 working days, with some exceptions.
Unfortunately, we do not offer international shipping at this time.
Damaged or Faulty Items
Your satisfaction is our top priority. We sell only the finest quality products from reputable manufacturers, so we rarely have problems with any of our products. But if your item is damaged or defective in some way, we'll make sure you are taken care of. Most of our products are backed by a one year manufacturer's warranty. If your item has a defect, please contact us. If your product was damaged during shipping, contact us and we will help you get the replacement parts you need or arrange for total replacement of the product.
Frequently Asked Questions
1.WHAT DO I DO IF I RECEIVED AN ITEM THAT APPEARS TO HAVE BEEN DAMAGED DURING SHIPPING?
If a package appears to have been damaged during shipping, the item is often still okay. If the packaging for your item appears to be damaged, be sure to keep all the original packaging until you have determined whether or not a shipping insurance claim needs to be submitted. If any of the original packaging is thrown away, we cannot file a shipping insurance claim. Discarding shipping materials or box contents waves your right to get your product replaced or repaired. Before contacting us, please test the item's functionality. If everything works okay, there is no reason to contact us or file a shipping damage claim. If your product is not working correctly due to the damage that occurred during shipping and you have kept the original shipping materials, please contact us so that we may submit a shipping insurance claim. Once we have confirmed that you still have the original shipping materials and that the item was damaged during shipping, and after we have officially filed the shipping insurance claim forms, we will send out new parts or a new product.
2.WHAT HAPPENS IF YOU REFUSE THE DELIVERY OF YOUR ORDER AND IT COMES BACK TO US?
If you refuse an item and it comes back to us, you will be issued a refund LESS a 20% restocking fee and our actual cost for shipping and handling.